Privacy policy – your personal information

This privacy policy explains how Civil Registry uses information about you, in order to process your application to issue a document.

Types of information we collect and use

We collect the following information from you directly:

• postal address
• email address
• your child’s other parent’s email address (if it applies)
• phone number
• bank card information

We collect the following information about you from CY Login:

• CY Login user name
• email address
• ID or ARC number

We use the following information about you, or your children if it applies, from our own records:

• full name
• place and date of birth, gender, citizenship and community
• date of death
• full name, paternal surname, citizenship, place and date of birth, gender, relation to applicant and date of death for: children, parents, grandparents, and if the applicant is male, grandchildren
• postal and email address
• phone number.

If you leave feedback in Help us improve this service, we also collect this information:

• the degree of your satisfaction while using the service
• your opinion and suggestions on how we could improve the service.

Why we use your information

We collect and use this information to issue the document you selected. In case of an application, our examiners use it to process your application.

Without access to this information, we cannot issue the document you selected or process your application.

If you leave feedback in Help us improve this service, we will use it to evaluate how users feel about their experience using the service. This is so that we can identify and prioritize areas for improvement, and get ideas for new developments.

How your personal information is stored

Your information is stored securely on servers based in Cyprus.

Your rights

Contact lmarkidou@papd.mof.gov.cy if you want to:

• get a copy of the information held about you
• restrict the processing of your data
• correct or update your personal information
• object to the processing of your personal information
• have your information transferred to another organisation or to you.

Complaints

You can complain about the way your personal information has been used by contacting the Office of the Commissioner for Personal Data Protection.